Electronic Call Monitoring is a standalone software solution that can be used to address the issues of compliance, client/carer safety and service satisfaction, cost management and improve administrative processes.
An integral part of our caremanager3 software, Electronic Call Monitoring provides the ideal solution for homecare providers to manage their call monitoring.
The carer calls the call centre on arrival and departure from a service user's home. The call is free of charge to the provider, service user and carer, although it is an answered call.
h.e.t. sotware used to offer a 'no cost' phone call, but has recently changed its technical proposition in the light of possible regulatory intervention to limit the exploitation of Caller Line Identification. However, h.e.t. software has been able to maintain its existing business model for Electronic Call Monitoring, without any increase in published charges.
The call information is relayed via a secure web site back to your caremanager3 software and automatically confirms visits electronically. Once confirmed electronically, caremanager3 uses the information in the normal way to calculate payroll and invoicing.
h.e.t. Software is a UK reseller of Panztel UK Ltd for this landline solution, there is also a mobile solution available - CareManagerMobile, which you can find our more about here
