Electronic Call Monitoring is a standalone software solution
that can be used to address the issues of compliance, client/carer
safety and service satisfaction, cost management and improve
An integral part of our caremanager3 software, Electronic Call
Monitoring provides the ideal solution for homecare providers to
manage their call monitoring.
The carer calls the call centre on arrival and departure from a
service user's home. The call is free of charge to the provider,
service user and carer, although it is an answered call.
h.e.t. sotware used to offer a 'no cost' phone call, but
has recently changed its technical proposition in the light of
possible regulatory intervention to limit the exploitation of
Caller Line Identification. However, h.e.t. software has been
able to maintain its existing business model for Electronic Call
Monitoring, without any increase in published charges.
The call information is relayed via a secure web site back to
your caremanager3 software and automatically confirms visits
Once confirmed electronically, caremanager3 uses the information in
the normal way to calculate payroll and invoicing.
h.e.t. Software is a UK reseller of Panztel UK Ltd for this
landline solution, there is also a mobile solution available
- CareManagerMobile, which you can find our more about here